🚚 Absolutely, at Ply, we prioritize transparency and keep you in the loop every step of the way. Your dedicated buyer will keep you updated on the whereabouts of your materials from the moment they leave the supplier until they're ready for installation.
You can track the progress through various channels:
- Activity Tab: Within each RFQ, the Activity Tab is your timeline of updates, including any logistics changes made by your buyer.
- Email Notifications: As soon as we get shipping updates from the supplier or carrier, we'll send the details straight to your inbox.
- Fulfillment Tab: This section within your RFQ transforms into a tracking center, providing you with links to track your materials on the carrier's website once shipping information is available.
- Dashboard Updates: Your dashboard will reflect any status changes, giving you a bird's-eye view of delivery progress.