What is a Response Location?
A Response Location is the default stock location assigned to a technician or user in Ply. When a job syncs from HouseCall Pro and materials are added to the invoice, Ply uses the assigned Response Location to know where to pull those materials from.
How It Works
When a technician adds materials in HCP, those materials sync into Ply. Depending on how the Response Location is configured:
- ✅ If set correctly, materials will be automatically pulled from the right location (e.g. the tech's truck)
- ❌ If no Response Location is set, materials will default to a warehouse
- ⚠️ If multiple techs are assigned to a job, the system won't know which truck to pull from, we recommend assigning only one tech per job for this automation to work correctly
How to Set the Response Location
- Go to Settings → Company & Billing → Team
- Locate the technician
- In the "Response Location" column, select the technician's truck or stock location
- Make sure the technician is also assigned to the job in Ply
Example
- Sean is assigned to a job in HCP
- He adds a water heater to the invoice
- In Ply, Sean's Response Location is set to "Sean's Truck"
✅ When the job syncs, Ply automatically deducts the water heater from Sean's Truck
Have questions? Reach out to us at support@getply.com