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Types of Support You Can Expect With Ply

As you navigate and utilize Ply, we are committed to providing you with comprehensive support every step of the way. 📞 📩  💬


Here's an overview of the support services available to you:

1. Phone Support:

  • Direct Line for Immediate Assistance: For immediate help, you can reach our support team at (646) 733-4211.
  • Personalized Guidance: Our experts offer detailed assistance, addressing your specific needs in real-time.

2. Email Support:

  • Email Us Your Questions: For less urgent or more detailed inquiries, email us at
  • Thorough, Thoughtful Responses: Expect a comprehensive response to your email inquiries, typically within one business day.

3. Live Chat:

  • Instant Online Interaction: Use our live chat feature available through Intercom on our platform for quick, convenient assistance.
  • Real-Time Solutions: Chat directly with our representatives for immediate advice and solutions to any issues.

4. Onboarding:

  • Tailored Onboarding Experience: New users will receive a complete walkthrough of Ply’s features and how to integrate them into your business processes.
  • Customized Setup for Your Business: We ensure Ply is set up specifically for your business needs, making your start with us as smooth as possible.

5. Technical and Warehouse Training:

  • Specialized Training Sessions: Benefit from our training sessions on both technical usage and effective warehouse management with Ply.
  • Practical, Hands-On Learning: Our training includes real-life scenarios and tips, equipping you with the knowledge to efficiently use Ply.

6. Ongoing Support:

  • Continuous Assistance: Our commitment to your success extends beyond initial setup; we’re here to support your evolving business needs.
  • Stay Updated: Regularly receive updates about new features and enhancements to the Ply platform.

At Ply, we understand the importance of reliable support. Our team is dedicated to ensuring you have all the resources and assistance you need for a seamless experience with our platform.

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