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Fix $0 Cost Syncing Issue in ServiceTitan

๐Ÿš€ How to Enable the 'Materials Charge' Setting in ServiceTitan to Prevent $0 Cost Sync Issues

If you're experiencing issues with material costs syncing as $0 in ServiceTitan when integrating with Ply, there's now a setting you can enable in ServiceTitan to prevent this from happening.

โœ… Steps to Enable the 'Materials Charge' Setting:

  1. ๐Ÿ”— Log in to your ServiceTitan account.
  1. Navigate to โš™๏ธ Settings > Feature Configurations.
  1. In the search bar, type: Enable Materials Charge.
  1. Locate the setting and toggle it to ON. โœ…
  1. ๐Ÿ’พ Save the changes.
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โšก Important:

ServiceTitan recommends checking with your ST Success Manager before enabling this setting to ensure it wonโ€™t interfere with any existing workflows.

If you encounter any issues or have further questions, feel free to reach out to our support team. ๐Ÿ’ช๐Ÿ˜Š

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