What's Happening
When syncing a Purchase Order to QuickBooks Online, you may see a sync error like this:
⚠️ Something happened during synchronization Not all data was synced with QuickBooks
PO 200511987J - ERROR CODE: 2580, ERROR MESSAGE: Invalid Reference Id, ERROR DETAIL: Invalid Reference Id: Vendor referenced to in this transaction has been deleted. Before you can modify this transaction...
This prevents the PO from syncing and updating properly in QuickBooks Online.
Why This Happens
This typically occurs when:
The supplier/vendor tied to the PO was deleted in Ply
QuickBooks Online still has a transaction (the PO) referencing that supplier, but the corresponding supplier record no longer exists on the Ply side to sync against
This is expected behavior, once a supplier record tied to a PO is deleted in Ply, QuickBooks Online blocks any transaction still pointing to it. It needs to be resolved by re-importing the supplier through QuickBooks Online.
How to Fix It
1. Identify the error
Open the Purchase Order showing the sync error
Note the error message and the supplier/vendor name referenced in it
2. Confirm the supplier was deleted in Ply
Go to Procurement > Purchasing > Suppliers
Search for the supplier name from the error
If the supplier no longer appears, this confirms it was deleted in Ply
3. Recreate the supplier in QuickBooks Online
Log into QuickBooks Online
Go to Expenses > Vendors
If the vendor does not exist, create a new vendor using the same name as the one referenced in the error
Save the new vendor
4. Create a temporary PO in QuickBooks Online to import the supplier into Ply
In QuickBooks Online, create a new Purchase Order assigned to the vendor
This PO will sync over to Ply, which imports the supplier record back into Ply's system
Once the supplier appears in Ply, delete the temporary PO in QuickBooks Online, it was only needed to bring the supplier over
💡 Note: This is currently the only known way to get a deleted supplier back into Ply creating the supplier directly in Ply does not restore the correct reference for syncing.
5. Reassign the supplier to each affected Purchase Order in Ply
Open each Purchase Order in Ply referencing the old (deleted) supplier
Update the supplier field to point to the newly imported supplier record
Save the change
Repeat for every PO tied to the deleted supplier, the supplier needs to be reassigned on a per-PO basis.
6. Retry the sync
Go back to the Purchase Order
Retry the sync to QuickBooks Online.
If needed, you can go to Catalog to run a supplier re-sync and try again
Quick Checklist
Before retrying the sync, confirm that:
✅ The supplier was confirmed deleted in Ply
✅ The supplier was recreated in QuickBooks Online
✅ A temporary PO was created and synced in QBO to import the supplier back into Ply, then deleted
✅ The imported supplier was reassigned to every affected Purchase Order in Ply
✅ The sync was retried
Still Need Help?
If the error persists after recreating the supplier, Contact Support and share the PO number and error code so our team can take a closer look.