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Understanding Supplier Performance Analytics in 3-Way Match

The Suppliers tab in 3-Way Match shows you how each of your suppliers is performing when it comes to invoice accuracy - so you can spot which ones are consistently causing discrepancies.

➡️ Video Tutorial

📌 This article covers the analytics view specifically. For the overview of 3-Way Match itself, see How to Use Three-Way Match in Ply. For setting up the tolerances that determine what counts as a discrepancy, see How to Set Up Auto-Approval for 3-Way Match.


➡️ Where to find it

Go to your 3-Way Match view and click on the Suppliers tab.


➡️ The overview row

The top row gives you a holistic view across all suppliers:

  • Total matched items

  • Auto-match rate %

  • Warning rate match %

  • Exception rate

  • Average price discrepancy


➡️ Top supplier rankings

The next two sections rank your suppliers:

  • Top suppliers by exception rate


  • Top suppliers by price discrepancy rate


    Being number one on these lists isn't a good thing - it means that supplier is generating the most discrepancies.


➡️ The full supplier breakdown

Below the rankings you'll find every supplier listed out, with the following columns:

  • Matched items

  • Auto-matched items

  • Auto-match rate %

  • Number of exceptions

  • Exception rate %

  • Average price discrepancy

  • Highest price discrepancy

  • Risk score - hover for more detail on how this is calculated


➡️ Deep diving into a single supplier

Click on any supplier to open their individual view. Here you'll see:

  • The same metrics, but scoped to that supplier only

  • An AI risk overview - if the supplier has a 100% auto-match rate, there won't be a risk analysis to show, since there's nothing flagged

  • All matches for that supplier, showing their invoices against your purchase orders

From there you can click into any individual match to review the specific discrepancy.

💡 Suppliers with lower auto-match rates will show more in this view - exception rates, average discrepancy percentages, and a fuller scorecard to review.


➡️ Best practices

Check this tab before your next pricing conversation with a supplier.

A supplier's exception rate and average price discrepancy give you concrete numbers to reference, rather than going into the conversation with just a general sense that "prices have been off lately."

Don't just look at the ranking, look at the trend.

Filter by 7-day, 30-day, and 90-day windows on the same supplier to see whether their discrepancy rate is improving, stable, or getting worse over time. A single bad week can look alarming in isolation but be a non-issue over 90 days, and vice versa.

Use "highest price discrepancy" alongside "average" for high-value suppliers. A supplier with a low average discrepancy can still have had one very costly outlier, worth checking if that's a one-off or part of a pattern.

Treat a 100% auto-match rate as good, not incomplete.

If a supplier's individual view doesn't show a risk analysis, that's because there's nothing to flag, not because the report is missing data.


➡️ Common issues & fixes

"A supplier's individual page doesn't show any risk analysis, Is something broken?"

No, this is expected. The AI risk overview only appears when there's something to analyze — a supplier with a 100% auto-match rate has no exceptions to surface, so there's nothing for the risk overview to report.

"I want to understand exactly how a supplier's Risk Score is calculated."

Hover over the Risk Score column header (or the score itself) in the full supplier breakdown table — it shows a tooltip with more detail on how that specific score was calculated for that supplier.

"The numbers on this tab don't seem to match what I remember seeing on a specific match."

These metrics reflect your selected time window (7/30/90 days). If a match falls outside that window, it won't be counted in the current view — try widening the window, or look up that specific match directly to double-check the discrepancy.


➡️ FAQs

Does this data affect anything automatically, like blocking a supplier?

No, this tab is for visibility and reporting. It doesn't automatically restrict or flag a supplier for future orders; it's meant to inform the conversations and decisions you make.

Can I export this supplier data?

This view is built for in-app reference. If you need this data outside of Ply for a report or supplier conversation, reach out to support and we can help point you to what's available.

Does a single bad invoice significantly hurt a supplier's overall score?

It depends on your selected time window and that supplier's overall volume, one outlier has more impact on a supplier with few matched items than one with hundreds. Use the 90-day view for a more stable picture if you're concerned a single incident is skewing things.


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