SureStock gives you full control over which alerts you and your team receive—and for which locations.
➡️ Where to find it
Go to Settings → Notifications. You'll see four tabs: Basic Notifications, Custom Events, Location Preferences, and Payments.
➡️ Basic Notifications
This tab controls your account-wide email preferences for standard communication types:
Setting | What it covers |
Material Requests | Important information and updates for RFQs and material requests with suppliers |
System Notifications | Sent to admins/managers — billing information, data integration sync status, and other relevant account updates |
Product and Marketing Updates | New product announcements, marketing offerings, and other relevant updates |
Daily Summary | A daily digest email covering RFQs, locations, and materials — off by default |
PO Chat Email Notifications | Emails about new messages in a Purchase Order's chat |
💡 Daily Summary is off by default, the other four are on.
If you want a single daily digest instead of getting notified as things happen throughout the day, turn Daily Summary on; you can leave the others on for immediate updates, or turn any of them off individually if they're not useful for your role.
➡️ Custom Event Notifications
When setting up a custom event (for example, around your replenishment list), you'll choose between two trigger types:
Trigger type | How it works | Best for |
Number of items in replenishment list | Fires whenever the total count of items on the replenishment list meets or exceeds your chosen threshold (e.g., "1 or more") | A general heads-up that something needs attention, without tracking specific materials |
Certain materials in replenishment list | Fires only when specific materials on a watchlist you configure show up on the replenishment list | Getting alerted specifically when critical, hard-to-source, or high-priority SKUs run low — everything else stays quiet |
💡 Don't confuse the two. If you're only trying to watch a handful of critical SKUs, "Number of items" will fire constantly for anything hitting the list — switch to "Certain materials" and build a watchlist instead.
Then assign which team members should receive those notifications.
➡️ Delivery channels for Custom Events
Custom notification events currently support in-app and mobile push notifications only — email is not yet supported for these (that's what the Basic Notifications tab covers instead). If a custom event isn't reaching someone's inbox, that's expected; check their in-app notifications or mobile push instead. If email delivery is important for your workflow, let support know — this is something we can log as a feature request.
➡️ Team Location Preferences
Notifications for location-specific events (like stock or replenishment alerts) only reach users who have that specific location turned on in their Location Preferences. If a location isn't enabled for a user, nothing comes through for that location — even if they're otherwise subscribed to the event type itself.
💡 This is the #1 cause of "I'm not getting notifications." Before troubleshooting anything else, check whether the affected user has the relevant location toggled on under Location Preferences
To access this: Settings → Workspace → Location Preferences → Manage Team Preferences
➡️ Best practices
✅ Check location preferences first when a user reports missing notifications.
This resolves the majority of "why isn't this working" cases before you need to look at anything else.
✅ Use "Certain materials in replenishment list" for a focused watchlist, not the default threshold trigger.
If you only care about a handful of critical items, a watchlist keeps notifications meaningful instead of firing on anything and everything.
✅ If techs report receiving notifications for locations they aren't assigned to, have them update the app and log back in before escalating further.
This has been a real, fixed issue in the past — see Common issues & fixes below.
➡️ Common issues & fixes
"A user isn't getting notifications for a location's events at all."
Check their notification preferences and confirm that specific location is toggled on. Notifications are filtered by location — being subscribed to the event type alone isn't enough if the location itself isn't enabled for that user.
"Custom notification events aren't showing up in email."
That's expected — email isn't currently supported for custom notification events, only in-app and mobile push. If email matters for your team's workflow, let support know so we can log it as a feature request.
"Technicians are receiving stock/warehouse notifications for locations they're not assigned to."
This was a real, confirmed issue in the past that's since been fixed. If you're still seeing this, have the affected users update to the latest app version and log out and back in — that resolved it in the case we saw. If it persists after that, contact support with the specific users and locations involved.
"I set up a threshold-based replenishment notification, but it's firing more often than I expected."
Double check whether "Number of items in replenishment list" is the right trigger for your use case — it fires based on total count, so it can trigger frequently if your list regularly has even one item on it. Switch to "Certain materials in replenishment list" with a defined watchlist if you want fewer, more targeted alerts.
➡️ FAQs
Can I set different location preferences for different users?
Yes — each user configures their own notification preferences, including which locations they receive alerts for.
Will email support be added for custom notification events? I
t's not currently available, but it's something we track as demand comes in — let support know if this would make a meaningful difference for your team.
Can a user be subscribed to multiple locations at once?
Yes — toggle on as many locations as relevant for that user's role.
Still need help? Contact Support!