If you believe a material should be integrated and available from Ferguson but isn’t showing a Ferguson price, we can help get it linked.
➡️ What you should do
Identify the material in your catalog.
If possible, find the matching item in the Ferguson section of the Ply Library.
Common Signs a Material Isn't Properly Linked to Ferguson
| Issue | Description |
💰 | No live Ferguson price shown | The material is in your catalog but doesn't show a current Ferguson price or "Your account price" label — only your manually entered Cost to Business |
🔗 | No Ferguson supplier linked | The Prices & Supplier section on the catalog item doesn't show a Ferguson Integrated supplier — or shows "Ferguson" (email-only) instead |
📦 | PO doesn't route through integration | When you create a PO for this material, the Ferguson Integrated supplier option isn't automatically associated — you have to manually select it |
🔍 | Material not findable in the Ply Library | You can't find this material by searching in the Ferguson Ply Library, even though you know Ferguson carries it |
➡️ What happens next
Our Support or Customer Success team will open a request with Engineering.
Engineering links your material to the correct Ferguson item from the backend.+
Once linked, the live Ferguson supplier price and integration will appear automatically.
📌Can't find it in the Library?
That's fine — include what you have and we'll track it down. Ferguson's SKU or product description helps, but it's not required for us to investigate.
📧Contact Ply Support to get your materials linked
Include the material name, Ply item #, and Ferguson SKU (if available). We'll handle the rest.