If you believe a material should be linked to Ferguson but isnāt, we can help get it linked. First, hereās how to check.
ā”ļø How to check if a material is linked to Ferguson
Open the material in your Catalog and go to the Prices & Suppliers tab.
On the Ferguson Inc row, click View catalog.
Check where it takes you:
The item opens in the Ply Library, showing Fergusonās pricing: the material is linked. ā
Fergusonās catalog opens with the material name already in the search box: the material isnāt linked yet. ā ļø
š” Your catalog no longer shows live supplier prices for any material, so a missing Ferguson price in the catalog doesnāt mean the material is unlinked. Use View catalog to check instead.
ā”ļø Option A: Link a single material
Identify the material in your catalog.
If possible, find the matching item in the Ferguson section of the Ply Library.
Common Signs a Material Isn't Properly Linked to Ferguson
Issue | Description |
š View catalog doesnāt open the item | When you click View catalog on the Ferguson row, you land on Fergusonās catalog with the material name searched, instead of the item itself. |
š Ferguson isnāt listed as Connected | In the materialās Prices & Suppliers tab, Ferguson doesnāt appear, or it doesnāt show Connected under its name |
š¦ PO doesn't route through integration | When you create a PO for this material, the Ferguson Integrated supplier option isn't automatically associated, you have to manually select it |
š Material not findable in the Ply Library | You can't find this material by searching in the Ferguson Ply Library, even though you know Ferguson carries it |
šCan't find it in the Library?
That's fine, include what you have and we'll track it down. Ferguson's SKU or product description helps, but it's not required for us to investigate.
š§Contact Ply Support to get your materials linked
Include the material name, Ply item #, and Ferguson SKU (if available). We'll handle the rest.
ā”ļø Option B: Bulk-link materials from an invoice
If you have a whole invoice of Ferguson materials that aren't linked ,rather than a single item, you don't need to go one by one. Send us the invoice, and our team will process it in bulk:
Send the Ferguson invoice to [email protected].
Our team cross-references every line item against your Ply catalog and comes back with a status breakdown, something like:
ā Materials already linked to Ferguson Integration
ā Materials successfully matched and linked during this review
ā ļø Materials we couldn't match; the Ferguson part number exists, but we couldn't confidently tell which item in your catalog it corresponds to
For anything in that third bucket, we'll ask for your help; even a rough mapping (your internal item name or number next to the Ferguson part number) is usually enough for us to complete the linking.
š” This is often faster than requesting materials one at a time if you're dealing with a large batch, especially useful after onboarding or a big catalog cleanup.
ā”ļø What happens next
Our Support or Customer Success team will open a request with Engineering.
Engineering links your material to the correct Ferguson item from the backend.
Once linked, View catalog on the Ferguson row will open the linked item in the Ply Library with its live price, and POs for that material will route through the integration.
Best practices
ā If you're dealing with more than a handful of unlinked materials, send the invoice instead of listing items one by one.
It's faster for both sides, and it lets our team catch matches you might not think to flag individually.
ā Have your internal item names/numbers ready for anything that comes back unmatched.
Ferguson part numbers often don't map cleanly to how you've named things internally; a quick side-by-side list speeds up resolution significantly.
ā Don't assume an unmatched item means Ferguson doesn't carry it.
In most cases we've seen, the item exists on Ferguson's side, it just needs a human to confirm which of your catalog materials it corresponds to.
ā”ļø Common issues & fixes
"Some of my materials still couldn't be matched even after your team reviewed the invoice."
This happens when the Ferguson part number exists but there isn't enough information to confidently tie it to a specific item in your catalog, usually because your internal naming is different enough from Ferguson's product description. Send over a simple mapping (your item name/number next to the Ferguson part number) for just the unmatched ones, and we can usually close the loop quickly.
"I sent a single material to get linked, but I actually have a lot more like it."
No problem, let support know you have a larger batch, and we can switch to the invoice-based bulk process (Option B) instead of continuing one at a time.
ā”ļø FAQs
Do I need the Ferguson SKU to request a link?
No, it helps speed things up, but our team can investigate with just the material name and description if that's all you have.
How long does linking typically take once I've sent everything needed?
This depends on volume and whether any items need your input on unmatched materials, but our team will keep you updated throughout, especially for larger batches.
Can I request this proactively, or only after noticing a missing price?
Either way, if you know you have upcoming needs (e.g., onboarding a new branch or completing a catalog cleanup), feel free to reach out ahead of time rather than waiting for a missing price to surface it.
Questions about linking materials to Ferguson? We're happy to help.