If you believe a material should be integrated and available from Ferguson but isn’t showing a Ferguson price, we can help get it linked.
➡️ Option A: Link a single material
Identify the material in your catalog.
If possible, find the matching item in the Ferguson section of the Ply Library.
Common Signs a Material Isn't Properly Linked to Ferguson
Issue | Description |
💰 No live Ferguson price shown | The material is in your catalog but doesn't show a current Ferguson price or "Your account price" label, only your manually entered Cost to Business |
🔗 No Ferguson supplier linked | The Prices & Supplier section on the catalog item doesn't show a Ferguson Integrated supplier, or shows "Ferguson" (email-only) instead |
📦 PO doesn't route through integration | When you create a PO for this material, the Ferguson Integrated supplier option isn't automatically associated, you have to manually select it |
🔍 Material not findable in the Ply Library | You can't find this material by searching in the Ferguson Ply Library, even though you know Ferguson carries it |
📌Can't find it in the Library?
That's fine, include what you have and we'll track it down. Ferguson's SKU or product description helps, but it's not required for us to investigate.
📧Contact Ply Support to get your materials linked
Include the material name, Ply item #, and Ferguson SKU (if available). We'll handle the rest.
➡️ Option B: Bulk-link materials from an invoice
If you have a whole invoice of Ferguson materials that aren't linked ,rather than a single item, you don't need to go one by one. Send us the invoice, and our team will process it in bulk:
Send the Ferguson invoice to [email protected].
Our team cross-references every line item against your Ply catalog and comes back with a status breakdown, something like:
✅ Materials already linked to Ferguson Integration
✅ Materials successfully matched and linked during this review
⚠️ Materials we couldn't match; the Ferguson part number exists, but we couldn't confidently tell which item in your catalog it corresponds to
For anything in that third bucket, we'll ask for your help; even a rough mapping (your internal item name or number next to the Ferguson part number) is usually enough for us to complete the linking.
💡 This is often faster than requesting materials one at a time if you're dealing with a large batch, especially useful after onboarding or a big catalog cleanup.
➡️ What happens next
Our Support or Customer Success team will open a request with Engineering.
Engineering links your material to the correct Ferguson item from the backend.
Once linked, the live Ferguson supplier price and integration will appear automatically.
Best practices
✅ If you're dealing with more than a handful of unlinked materials, send the invoice instead of listing items one by one.
It's faster for both sides, and it lets our team catch matches you might not think to flag individually.
✅ Have your internal item names/numbers ready for anything that comes back unmatched.
Ferguson part numbers often don't map cleanly to how you've named things internally; a quick side-by-side list speeds up resolution significantly.
✅ Don't assume an unmatched item means Ferguson doesn't carry it.
In most cases we've seen, the item exists on Ferguson's side, it just needs a human to confirm which of your catalog materials it corresponds to.
➡️ Common issues & fixes
"Some of my materials still couldn't be matched even after your team reviewed the invoice."
This happens when the Ferguson part number exists but there isn't enough information to confidently tie it to a specific item in your catalog, usually because your internal naming is different enough from Ferguson's product description. Send over a simple mapping (your item name/number next to the Ferguson part number) for just the unmatched ones, and we can usually close the loop quickly.
"I sent a single material to get linked, but I actually have a lot more like it."
No problem, let support know you have a larger batch, and we can switch to the invoice-based bulk process (Option B) instead of continuing one at a time.
➡️ FAQs
Do I need the Ferguson SKU to request a link?
No, it helps speed things up, but our team can investigate with just the material name and description if that's all you have.
How long does linking typically take once I've sent everything needed?
This depends on volume and whether any items need your input on unmatched materials, but our team will keep you updated throughout, especially for larger batches.
Can I request this proactively, or only after noticing a missing price?
Either way, if you know you have upcoming needs (e.g., onboarding a new branch or completing a catalog cleanup), feel free to reach out ahead of time rather than waiting for a missing price to surface it.
Questions about linking materials to Ferguson? We're happy to help.