Overview
HouseCall Pro recently introduced a parent/child account structure under a corporate (hub) account. If your business uses this setup, it's important to understand how the Ply + HouseCall Pro integration works and what's currently supported.
What's Supported Today
Ply supports a 1:1 integration with HouseCall Pro:
Supported | Not Supported |
One Ply account connected to one HCP account | One Ply account connected to multiple HCP accounts simultaneously |
That HCP account can be either the parent (corporate) account or a single child account | Syncing data from more than one child account into the same Ply account |
This limitation is enforced on both the Ply and HouseCall Pro sides.
How the Connection Works
When you connect HouseCall Pro to Ply, the integration links to whichever HCP account you're logged into at the moment you connect. In other words, the account you're signed into in HCP at that moment determines which account Ply syncs with Ply doesn't ask you to choose between parent and child separately.
How to Connect a Child Account
If you want Ply to connect to a child account instead of the parent account, follow these steps carefully:
Sign out of HouseCall Pro completely.
Log back in using the child account's own login credentials (not the parent account's).
Go back to Ply and run the HouseCall Pro integration.
Once connected, Ply will sync data from that child account only. Take a look to this article to learn how to Connect HouseCall Pro to Ply.
If Ply Keeps Connecting to the Parent Account
In some cases, Ply may continue connecting to the parent account even after logging into the child account. This is usually caused by cached browser data.
To fix this, try one of the following:
Use a different browser
Clear your browser cache and cookies, then reconnect
After that, repeat the connection steps above.
Why This Matters
Because the integration is 1:1, connecting to the wrong account (parent vs. child) means Ply will sync data from the wrong business entity entirely, jobs, materials, and pricebook changes could show up (or fail to show up) unexpectedly.
Confirming which account you're logged into before connecting prevents this mix-up and saves a support ticket down the line.
Still need help? Contact Support!